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I'm getting just around 3.5 hours of sleep every night

ANSWERED

‎09-09-2020 04:19 - last edited on ‎11-09-2021 18:04 by Moderator Alum

‎09-09-2020 04:19 - last edited on ‎11-09-2021 18:04 by Moderator Alum

My Fitbit 4 has stopped giving my sleep data/time. For last week it is saying I am getting 1.5-3.5 hours of sleep a night. This is incorrect. I restarted, uninstalled/reinstalled and chatted with an expert on here and set my setting to “normal”. This is the only reason I have this device as I have a sleep disorder. I also pay for premium. If this isn’t fixed soon I am cancelling premium and using it as a watch. I can’t believe anything it tells me anymore. Hope it’s fixed soon. 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎11-09-2021 18:07

‎11-09-2021 18:07

Welcome to the Forums, @Karie1965.

 

Thanks for taking a break from stepping and for sharing the issue you're having with your Fitbit. This is not a normal behavior of any Fitbit device, as you already troubleshoot this with one representative it's best to contact them back and explained those steps didn't work. Our support team will be happy to keep assisting you.

 

Looking forward to see you again in the near future.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
1 REPLY 1

‎11-09-2021 18:07

‎11-09-2021 18:07

Welcome to the Forums, @Karie1965.

 

Thanks for taking a break from stepping and for sharing the issue you're having with your Fitbit. This is not a normal behavior of any Fitbit device, as you already troubleshoot this with one representative it's best to contact them back and explained those steps didn't work. Our support team will be happy to keep assisting you.

 

Looking forward to see you again in the near future.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer