Is the sleep score and particulars now only for Premium?

[lucidiferous]

As of this morning, my fitbit 2 is providing only the hours slept and minutes awake and "restless."
Does anyone know what gives? Is Premium now required for sleep score and stats? 

My Fitbit is the Inspire 2 

Moderator edit: merged reply

[LZeeW]

Hello @lucidiferous and welcome to the Community.  Fitbit didn't change things.  Sleep score doesn't require Premium.  Every user can get sleep patterns from time to time.  The most common reason is that your Inspire 2 couldn't capture detailed heart rate data.  It can be too loose or too tight or you slept in an odd position.

[RiekoC]

Hello @lucidiferous 

Every now & then, I get the basic sleep graph like you did. When this happens, I've looked to see what the sleep start & wake times were, deleted the sleep log in the app, and manually added my sleep using the same sleep start & wake times. Usually, this will result in giving me the sleep stages graphs and sleep score. I've noticed that sometimes it takes a bit a time for the app to update the sleep tracking.

When I get my sleep stages & score after doing this, this indicates to me that my device tracked my sleep properly but for some reason, the algorithm(s) didn't calculate my sleep metrics correctly.

[lucidiferous]

Thanks very much, Laurie. Good to know.

Thanks for the help, Rieko. I'll give that a try!

Thanks, that's helpful to know.

Moderator edit: merged reply