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Multiple trackers sleep tracking not working

‎04-10-2015 11:32

‎04-10-2015 11:32

I have both a charge hr and surge.  It appears that sleep tracking always uses the surge regardless of which is worn at night.  If i wear the surge at night I show periods of restlessness and a variable sleep efficiency percentage.  When I wear the charge hr, it shows sleep efficiency of 100 with no restlessness as though it is reading from the surge sitting on my desk.

 

Are there any known problems with sleep tracking and multiple devices?

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‎05-13-2015 18:22

‎05-13-2015 18:22

I only have one device so I am not sure if these have anything to do with it...

1/  Is your Surge set to Auto or (constant) On for tracking? 
2/  Would there be any device selection to track on the phone app or the online Dashboard setting once multiple devices have been reistered or programmed into the system?

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