help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My fitbit Alta HR isnt reading my full night sleep.

‎09-01-2019 08:27

‎09-01-2019 08:27

My fitbit alta isnt reading my full nights sleep. Only part of it. Last night it only read 1hr 8 min. I know I slept longer. This has happened many times. Ive had my fitbit Alta HR for almost 2 years and Ive loved having it. Is it getting time to replace or what could be the problem? I have tried cleaning it more often, and Ive tried changing the position of my fitbit. It still doesnt read my full nights sleep every night.  Thank you. BJ

Best Answer
0 Votes
3 REPLIES 3

‎09-07-2019 16:33

‎09-07-2019 16:33

It's happened once to my hubs new Inspire HR this week and on my Charge 3 for the last 5 of 7 nights. there's so much 'traffic' on the boards about people hating the sleep score that we can't seem to find any info or help for not getting a full nights recording or random sleep hours or intermittent sleep recording. 

Best Answer
0 Votes

‎09-08-2019 08:01

In response to dovemck

‎09-08-2019 08:01

Thank you for the information. This has been a nightly issue. Reads part of my sleep, then reads as though im awake then will pick up on my sleep again giving me 2 separate reads.One with a graph and the other not. Im going to buy a new fitbit and see if this is just getting to old. Its been almost 2 years since I first got this one. Thank you BJ

Best Answer
0 Votes

‎09-10-2019 08:14

‎09-10-2019 08:14

I moved my fitbit to my right wrist before I go to bed and is again reading my full nights sleep. So I think I may have been moving to much in the night for it to be read. Does anyone know how long a fitbit alta HR is supposed to last before needing replaced? Mine is close to 2 years old now. Thanks. BJ

Best Answer
0 Votes