No Sleep Score - Versa 2 (new user, Australia)

[Josh_Adelaide]

Hi,

This has been covered elsewhere in the forums, but I'm yet to find an answer (sorry if there is one, I'm very tired).

I bought a Versa 2 yesterday, wore it for the first time last night and have all the sleep data re Sleep Stages, but 'No Sleep Score - Not enough quality data was collected' it says in the app, and I cannot find any further information with respect to this, or how I might resolve it.

If anyone can offer assistance I would be very grateful.

(Also, I've tried to attach a screenshot of the app to this post, but when I go to attach image, and copy and paste (or drag) the j-peg to the 'source' field, the jpeg doesn't appear.. I'm so tired and this is doing my head in lol.. please help?)

Thank you kindly

[JayBees]

oh same problem here, no Resting Heart Rate measurement either for today

Edit to add:
I am in Melbourne, and use Versa 2 as well

[Josh_Adelaide]

Hey!
I called the Fitbit customer support
(1800 875 234)
She directed me to restart my Fitbit, then change the sleep setting thingo
from "normal" to sensitive".. wait a couple of days to see if that works..
If not, change it back to normal.. wait a couple of days to see if that
works..
and if still no luck, to call them back with my case number.

They were pretty easy to deal with, and we'll see how helpful their advice
was lol.. maybe give them a try? Either way, I'll reply back here when I
find out whether or not this has worked, and with whatever solution I
(hopefully) find.

Do you have any idea how to upload screenshots to this forum?
When I click on "Insert/ Edit Image", it just has a "Source" file, but
dragging or copy/ pasting a jpeg to that doesn't work..
I'm replying to you now via email and have attached a screenshot of the
"upload image" thing that I couldn't get to work.. if this screenshot
works, then I've just solved my own problem lol

[JayBees]

Hi,

Sorry for slow reply, I had been a bit busy yesterday.

My problem somehow had fixed itself, not sure what happened maybe because I submitted a problem tickets? Not sure.

And, I think this will help answer your question better than I could. 🙂

https://community.fitbit.com/t5/Sleep-Well/2-sleep-questions/m-p/4489008/highlight/true#M9479

[Melly63]

This started last week on my Versa. Five out of 11 nights there was incomplete data, so I don't get the Advanced Sleep Analytics (just looks like a nap). I pay for the Premium, basically for this one data point because this is the one thing I am really interested in besides steps and calories burned, etc. Two nights ago I got the same thing and today it is complete, which is weird, but last night, incomplete again. I haven't changed anything about my bed or the way I sleep, so that's out. Sure, I could purchase a newer model, but why if this one "works" and I like it? I could purchase a new one and have the same issues. There is always an issue after an update, but I don't recall there being one in the last two weeks. Gonna try the good old "turn it off and on" and see if that works. 

[JayBees]

Have you ever try to reset your fitbit before went to bed? Just pushed the button until the screen went blank, than wait for 5 or 6 secs until the fitbit symbol on before you released the button.

I find Fitbit sleeping analysis is not the great one in term of scoring. I would have much much higher score when the moment I kind of awake, I just make sure fitbit knows I am awake by get up and start moving, compared to when I am laying around on the best. Yes my sleep would end whenever I ended but I got much much higher score despite the fact that I clocked less than minimum sleep hours I set. 

Just for the shake of conversation I would share something like I got around 90% score for 4 hrs sleeps (the moment I am awake, I get up and move, despite that after a minute or two moving, I went back to bed) compared to 79% for 8 hrs sleep (this because sometimes say on the 4th hrs I was tossing and turning for sometimes and keep trying to fall back to sleep without getting up).

[Josh_Adelaide]

That's ok, no need to apologise 🙂 Customer support directed me to restart the Versa 2, change settings from 'normal' to 'sensitive', and it's been all good since.. I now have all the sleep cycle info AND the aggregate 'Sleep Score', so problem solved.

Thanks 😁

[Josh_Adelaide]

I called the Fitbit customer support
(1800 875 234)

They suggested the whole 'turn on/ off' thing, followed by changing the setting from 'normal' to 'sensitive'.. and it has subsequently worked fine.

My ability to sleep, not so much lol, but that's why I bought the thing.

If all else fails, try the 180 number, it's an OS call centre, but it worked for me and they were pretty easy to deal with. 

[Josh_Adelaide]

Yes, I've found much the same thing.. 

If I wake up at say 5am, but don't want to get up yet, and try to get back to sleep, I guess my heart rate falls even though I haven't resumed sleep, so it interprets that as "light sleep", which alters the Sleep Score.. 

Still, on only day 3 since buying it, I'm pretty happy with it.. it's helped to explain why my supposed sleep duration doesn't seem to directly correlate to how I feel during the day. EG If I go to bed at 9:30pm and wake up at 5:30am, thinking I've had 8 hours sleep, I'm often more tired than if I wake earlier. The Fitbit informs me that is due to the fact that an hour of that time during the night was spent periodically awake (although I don't really remember.. those moment when you briefly wake up and roll over or whatever I guess!)