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No sleep stages no matter how I wear it.

‎04-29-2020 07:59

‎04-29-2020 07:59

I am not getting sleep stages as I did with Alta he. Have tried wearing differently and restarting. What is wrong?

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‎05-12-2020 10:08

‎05-12-2020 10:08

Hi @Kikki5 and welcome to the Forums! I searched the Community Forums and found this answer. Hope it helps.

https://community.fitbit.com/t5/Alta-HR/Alta-HR-Sleep-Stages/m-p/1944428/highlight/true#M1933

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Hi everyone!

 

I'm happy to help clear up some of the confusion here. I want to start by saying that anyone with a Fitbit Alta HR should see Sleep Stages, since this feature was released on March 27, 2017 for this tracker. For those of you experiencing issues seeing your Sleep Stages data, I recommend double checking the following information:

 

  • For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App? This is important to note because your Alta HR uses auto detection to track sleep stages so there's no need to try and remember to click on anything before falling asleep! 
  • Do you have at least 3 consecutive hours of sleep? This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
  • Your Alta HR's battery isn't at a critically low level before falling asleep with it. 
  • Your Alta HR is syncing heart rate data. This is important because sleep stages uses a combination of your movement and heart-rate patterns. 
  • Your Fitbit App is updated to the latest version.
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