Redesigned Sleep experience now in the Fitbit app

[RebeccaFitbit]

Hi everyone! Starting today, you may notice a new sleep experience in your Fitbit app. If you don't have it right away, please be patient as it can take some time to reach all users. 

Check out what’s new by going to the Fitbit Community blog. 

What do you think? Let us know!

[Dar.ia]

I really do not like the updated sleep view. You can’t turn the screen sideways to see a more detailed view of sleep and you can’t see the timeline clearly now. I wake up during the night and with the previous view I was able to track time of when I wake up and when I go to sleep again which was very useful. I can’t see the numerical values for the benchmark band for sleep stages which was good. Also, now you can’t see the numerical score for you average sleep percentage per stage, only the visual position of the dot. The oxygen variation doesn’t show the graph in the same scale which again was useful to see. So don’t really see this change as an improvement. Is it possible to go back to the previous display?

[bradnsj]

Please, please Fitbit restore tge previous, much better version.

You can see how disappointed and angry people are 

[Yassukovich]

Hate it.  The sleep score was probably the main reason why I have continued to buy a Fitbit a year since 2018 (they don't last longer than that), but I don't think I'll bother again.  Why on earth would a facet of an app be downgraded?  Utterly mystified.

[Yassukovich]

I'm rather insulted that these people consider that those incredibly helpful sleep stats constitute 'cognitive overload'.  For one thing, no one was forced to look at them - you had to actually click in and choose to look at them, they weren't forced on the screen.  For another - how rude!  If you have a Fitbit, you are probably interested in data and looking at statistics and probably are not 'cognitively overwhelmed' by a range of stats.  I'm baffled by this logic - Fitbit, do a few focus groups and get to understand your customer.  Alternatively, they give us things they want and then maybe move them to Premium without warning...

[catlocks]

Absolutely hate it.  Very complicated to follow and hard to see....as so many others have explained far more eloquently and with better tech descriptions.  For some older folks that might use a tracker, this graph is far harder on the eyes.  I am unable to delete the false sleep logs that fitbit often gives, so it is adding sleep.  It is also tracking my sleep less reliably since the switch, for some reason.  The colour contrast is horrible and the dashed graph lines is too busy, complicated and harder to follow.  Much prefer the older version with the solid bars and contrasting colours. I am switching to monthly payments for now, instead of my yearly renewal, so that I can cancel my subscription if they do not listen to all the user complaints and switch it back or improve on it very soon.  Made it so complicated to interpret now.....is it for scientists or for the average user?????  Going to start searching for other fitness trackers for sleep.

[Lopemon]

After two nights of flatlined sleep lines showing only Awake, Restless and Asleep the real sleep stages reappeared. So for that I’m pretty happy that Fitbit didn’t move that behind their paywall. As for the new design, it matches visually to the overall design of the app but harms the readability of the data. 

[Jmcmanus]

Further. When I tried to get help from Chat. I was redirected to an Http site. The link did not work. I also lost the chat and had to start again. Terrible service. Very disappointed. 

[Jmcmanus]

I do not like the nee sleep format on my Fitbit. I did not request a change nor was I notified there would be a change. The nee format is difficult to read and does not include an oxygen graph. When I tried to get help in chat I was redirect but the link was broken. I was also bumped out of chat. Very disappointed in the service. 

[SeniorWL]

First time on here as have been happy with my fitbit sleep info since I purchased my first one in 2017.

Now I find it far less easy to read. The darker bands were much clearer instead of looking like a child has been playing with its coloured pencils!

Fitbit have you not heard if the saying..

'IF IT AIN'T BROKE, DON'T MEND IT'

I will be replacing with alternative 

[TromboneSteve]

The new sleep page is objectively worse than the old one in pretty much every way.

[RicWalLar]

The new sleep log graphics and functionality are appalling. Apart from the difficulty of reading the sleep stages timeline (which by comparison with the original is terrible), the "Benchmark" tab does nothing. Previously it showed an overlay of the "typical" range for each actual sleep type in the timeline. Now, even though below the timeline a note says "Typical range for people like you" there is nothing showing that indicates this. All you get is a percentage and overall time, nothing about typical. They obviously intended it to show the typical overlay (because of the note below the timeline) but haven't put it there.

More annoying is the apparent inability to delete what is now called "Other sleep" when the whole night's sleep is divided into separate logs. Mine quite frequently gives two separate logs and previously I was able to merge them by deleting one and editing the other. But I cannot now delete (or edit) the "Other sleep" log, so I cannot add theat time into the main log as it understandably doesn't allow two logs for the same time span. So basically the data is useless and the whole functionality is severely degraded.

This needs to revert to the original or be sorted out to function properly. Why do these people mess with things that were working just fine, then make them significantly worse?

[ldharris84]

I have to say, the new sleep UI is just not cutting it. It's so hard to read, especially compared to the old one with its solid color background. When you're introducing new features or designs, you shouldn't take away feature functionality that was already there; it should always be an improvement. That's just basic software design.

The color scheme and layout of the new UI are terrible. It's really tough to see and figure out how well or how poorly you slept. Did you guys even test this with a group of users to get their opinions, or was it just the developers' call?

Please, provide a more readable, functional, and better update for your loyal users. This one was a huge miss. Consider reverting to the old UI or conducting thorough user testing to ensure any changes made are truly improvements. Your users deserve a UI that enhances their experience, not one that hinders it.

[LC957]

It would be nice if:

A) you actually notified folks of changes/updates!

B) if you could actually provide the info about the change and how to navigate thru it!

If you think this is an improvement (moving from a bar graph on sleep stages to horizontal lines that mean nothing and certainly aren't anything like a simple visual synopsis, you are sorely mistaken...

Let's re-invent math?!

[Msgooch70]

The update is horrible. They took the colors off the graph and it looks generic. The other way was a much simpler chart and you didn’t have to tap another screen to see sleep. PLEASE LET ME GO BACK. I hate this update. Can I change my app back ? I DO NOT WANT THIS UPDATE. You have ruined the app ! I’m so frustrated 

[BarattaJ]

Another reason for me to move to another fitness watch. I used to love fitbit but using it with the app just gets more frustrating as time goes by 😔

[Msgooch70]

I did it’s awful and am done I want the old version back 

[LC957]

Good luck...Nothing will be done...

[BarattaJ]

Am not against change but the change does need to be an improvement....

[Bebell]

Hard to see and difficult to understand, much preferred the old version

[bradnsj]

Well put.

if you’re listening in to these conversations, Fitbit, get it right and listen to your customers.

looks like many of us are going elsewhere