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Sense Stopped Showing Sleep Scores

‎01-05-2021 11:18

‎01-05-2021 11:18

Just bought a Sense a week ago. For 5 nights I was able to see my sleep score and sleep stages but for the last 2 nights there wasn't a score or stage breakdown. I searched for an answer and found I'm not the only one to experience this. I called the help desk, logged in and out, reset my devices , tightened the strap when I sleep...nothing. I have the Premium trial but If I can't find an answer I will cancel and return the watch.

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‎02-10-2021 07:34 - edited ‎02-10-2021 07:34

‎02-10-2021 07:34 - edited ‎02-10-2021 07:34

Hello @wetfred, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've followed prior to posting! 

 

I was informed by the Support Team that you contacted them regarding this inconvenience. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions. You can contact them through chat or over the phone. Click here to get connected. 

 

Have a great day!

Wilson M. | Community Moderator, Fitbit.
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