Sleep Tracking Sensitivity Reverts to "Normal"

[jgilles]

I'm trying to change the settings for my Fitbit One to use "Sensitive" mode for sleep tracking. When I go to Edit Device Settings > Devices, and change the Sensitivity to Movements dropdown from Normal to Sensitive, the change doesn't seem to take.

I've tried synching my Fitbit immendiately after chaging the dropdown, resetting my Fitbit and then changing the setting, changing the setting and then navigating to another Settings page that has a Save button tio click, etc.

No matter what I do, anytime the Devices page is refreshed, the dropdown reverts back to Normal. Am I doing something wrong? How do I force my Fitbit to track sleep in Sensitive mode?

[Gremball]

I hope someone can answer this as I have the same problem except mine is stuck on sensitive and I cannot get it to change to normal.  Thanks

[trainer]

Right now the sleep feature seems pretty broken across the board. Many people are reporting their sleep record is very wrong and has been for 4-5 days. My guess is fitbit is messing with that feature and that is why you aren't able to change anything in your profile. It would be nice if they would acknowledge it *sigh* but it's most likely not _you_ that is broken, but that aspect of the fitbit dashboard.

[Gremball]

Hi Trainer

Thank you for your reply - it is nice to know.

Guess I will have to stop using the sleep feature until they fix it as I have discovered with it being on sensitive the battery is only lasting two days.

Thanks again

[GAJ]

I emailed customer service - but have not received a reply. I am having the same problem - I want to change from sensitive to normal. jgilles, your comment reads exactly like the email I sent. So- taking it to twitter @fitbitsupport 

And as much as I appreciate fellow useres taking the time to address one another's questions - it is poor customer service to not monitor boards and leave a topic open to speculation. Not bashing - but if something is broken -say so. 

[GAJ · Accepted solution]

Twitter response from @fitbitsupport @_georgia_anne Sorry for the inconvenience, Georgia! There's a bug causing this and it has already been reported - it should be fixed soon! 

[jgilles]

Thanks so much for your response and for posting @FitbitSupport's response, Georgia!!

[GAJ]

It worked today!!

I was able to update from "Sensitive" to "Normal" Sleep tracking!

[Judith511]

Hi. I can log my sleep but I can't find where to change it from normal to sensitive.  Thanks in advance for the help. 

[jgilles]

Judith, here's how you switch modes in the web app -- probably different in Android or iOS app:
Log into Fitbit, and go to Dashboard.
Select gear icon at top-right, and choose Settings.
On the Settings page, select Devices in the nav bar at left.
On the Devices page, go to the Sleep Tracking area below the Displat Settings -- you might have to scroll down to get to the area.
Use the dropdown menu in the Sleep Tracking area to toggle between Normal and Sensitive.
Sync your tracker. (Changes won't apply until you sync tracker.)

[Quorrah]

Was it fixed?

[jgilles]

Seems to work for me now.

[rexdollinger]

I have a charge HR and when I try to change the sleep sensitivity settings I do not find that as an option on the navigation choices.  Is this a software glitch with Fitbit?

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@jgilles wrote:

Seems to work for me now.

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