05-14-2014 14:49
05-14-2014 14:49
My sleep log has worked for the past few weeks and now I set it at night and in the morning sometimes it is not in sleep mode when I wake up or it just didn't log sleep and I enter it manually. What do I do? I heard people talk about reset in the batter charger but do you lose data?
Thanks,
Mary
Answered! Go to the Best Answer.
05-14-2014 19:51
05-14-2014 19:51
@MCWS Restarting doesn't cause you to lose any of your data. It's similar to rebooting your computer or phone.
You might not need to do a restart. You didn't mention which FitBit you have. If it's the Flex, are you tapping it to sleep mode or doing it on your phone?
We'll figure this out.
05-14-2014 19:51
05-14-2014 19:51
@MCWS Restarting doesn't cause you to lose any of your data. It's similar to rebooting your computer or phone.
You might not need to do a restart. You didn't mention which FitBit you have. If it's the Flex, are you tapping it to sleep mode or doing it on your phone?
We'll figure this out.
05-15-2014 09:04
05-15-2014 09:04
I tried replying via email but don't know it that works. I'll try again.
Sleep was recording just fine since Apr. 23. Then the past few days, I put it in sleep mode via tapping my band. When I wake up it either didn't record and or today it was out of sleep mode when I woke up. I'm not doing anything differnt and I don't thrash around in my sleep or anything. In fact sometimes I wake up and it looks like no covers moved or anything. Makes it easy to make the bed.
So I don't know what is happening but I don't want to keep logging it myself.
05-16-2014 04:35
05-16-2014 04:35
Sleep hasnt been logging by band tapping as it has been fine until last few days. So last night tried setting from phone, didn't know you could do it that way.
It worked except it logged as 10:20-6:20 instead of 1:20-6:20. I really don't want to have to write stuff down or keep track of this or keep entering info manually. What's the point of wearing it at night if I have to do itall myself?
TIA,
Mary
05-16-2014 04:39
05-16-2014 04:39
Can I force snc from my phone, iPhone 4? Right now I force wync from computer or when I'm near or on computer it will auto syn with dongle sometimes.
TIA,
Mary
05-16-2014 06:08
05-16-2014 06:08
Hi MAry,
I am a newbie and was wondering the same, I had a quick look at the supported devices list thinking surely iPhone 4 would be there, but it doesnt seem to be. So sync isnt possible....? iPad can, but I havent been able to find the ipad app...
Then again I am a newbie! I will keep watching your responses,
Not much help thoguh, sorry!
cheers s
05-16-2014 06:16
05-16-2014 06:16
Iphone 4S and up are really what work with the Flex from what I understand. Just wondering what all I can do that I don't know yet. My sleep just started to NOT track properly. It was fine. I'm a newbie too.
Thanks,
Mary
05-16-2014 07:41
05-16-2014 07:41
@MCWS You find your posts by clicking on your name. It brings up your profile, posts made and other information.
When you tap is it going into sleep mode at all?
05-16-2014 07:46
05-16-2014 07:46
@MCWS This tells you what your iphone app can do with your FItBit - click
Force sync on the iphone - click this
05-16-2014 10:54
05-16-2014 10:54
@MCWS There is another thread here that provides a good description of the missing sleep logs some users seem to have been experiencing.
Do you mind checking over that thread? If that is the same thing, or a similar phenomenon to the issue you are having with your Flex, I encourage you to continue the conversation there. I'll be updating that thread as more information becomes available about this.
Thanks for your patience!
05-17-2014 14:51
05-17-2014 14:51
It possibly could be that you might be bumping the button as you sleep and turning it off accidently. I do that, on occasion, because I do so much tossing and turning.
08-03-2014 05:30
08-03-2014 05:30
My Fitbit is not calulating the sleep hours correctly. It set it at 10PM and sleep unit 5AM. It calulates that I only sleep 5 hours. Why?
01-09-2015 20:41
01-09-2015 20:41
My Zip won't track my sleep. Any suggestions would be appreciated.
01-31-2015 21:56
01-31-2015 21:56
I used to log my sleep by entering the <start time> and <end time> on the Sleep Log page, eg. "22:30 on previous day till 7:00 today". But now the choice of <previous day/today> is no longer available on this page, so it is not possible to log sleep which starts on the previous day. Why this change? It is so frustrating!
06-10-2015 08:19
06-10-2015 08:19
My sleep and awak is mixed up on my Surge dowload for the last week - sleep 3 hours and awake 9 hours in stead of sleep 9 hours and awake 3 hours. any advice?
06-10-2015 08:21
06-10-2015 08:21
Hi Emily,
My Surge is logging sleep as awake and vice versa. any idea how to change that?
07-10-2015 21:54
07-10-2015 21:54
The Zip does not track sleep. That is why I did not get it.
01-06-2016 16:09
01-06-2016 16:09
you guys (fit bit) really need some detailed instructions on these things. I still haven't figured out how to log my sleep correctly on this charge hr and a couple other issues. Are there any detailed instructions floating around the internet worls that we can find? If not, it's really almost a waste of money when I can't properly use all the functions. thanks.
01-06-2016 16:26
01-06-2016 16:26
Since the lastest upgrade it breaks my spleep intoeither two or three segemnts. Should it be doing this?