Sleep not registering

[SusanMay]

 Hi

For the last 2 nights, my sleep has not registered at all what could the problem be or the solution?

Thank you in advance

Susan

[MyLifeJen]

I experienced this last night for the first time. I am researching now.  Will update my reply when I find an answer.

[Habiba]

Sleep not registering

[NJBarry]

I experienced the same last night.  I always have my sleep tracked and last night was the first time EVER that it didn’t track sleep.  I sent an email to Fitbit customer support for their advice.  

[BASHM]

 I had the exact same problem last night. I have been searching all morning to try to figure out why it did not record. If anybody knows please reply and let me know 

[bitfitme]

This seems to be pervasive and current.  My wife's Charge 3 is missing data from Sat (26th) & Sun(27th).

[NJBarry]

I contacted Fitbit support and they offered the following recommendation:  

Since that you still unable to receive your sleep log as for your last sync, we recommend that you follow these steps:

1. Manually sync your device by following the steps in How do I manually sync my tracker or watch?
2. Restart your device following the steps in How do I restart my Fitbit device?
3. Try sleeping with your device on your non-dominant hand. 

We'd like you to observe your sleep again to check if the issue still persist.

I followed these suggestions and nothing brought back the lost data.  The following night my data was captured.  Good Luck!

[SunsetRunner]

The same thing began happening to mine a few nights ago. I now get basic sleep details only, without the stages and comparisons. I receive the message, "Your tracker couldn't get a consistent heart-rate reading while you slept." Should I worry about my heart or this gadget? 

I've found that the slightest vibration like a soft touch on the band will turn the pulse off. This began soon after I replaced the classic band with a new classic band after the original broke. I don't know if this is involved in the problem. The fitbit hasn't been dropped or damaged in any way, but it sat idle for several days while I waited for the new band to arrive. Maybe it felt unloved! Anyway, after only one year, this is the first malfunction.

[SunsetRunner]

I've done a restart as per instructions; so we'll see what happens tonight.

[SunsetRunner]

My sleep did not register last night for the first time ever. I've restarted, manually synced, and nothing is showing for last night. Seeing a sleep doc in a couple of weeks, and really need this info. Has anyone found that theirs started logging sleep again? 

Thanks!

[MNaz]

I am experiencing the same problem. Since yesterday, for the first time ever, my sleep is not showing in the app. Let me know if you find the solution for this.

[SunsetRunner]

The restart didn't help. I'm still getting basic details only, without the more detailed display and analysis that used to appear. I've now changed the sleep setting from Normal to Sensitive to see if that makes any difference. It's a setting I haven't changed before. In fact, I didn't know the setting existed. I'll report back again tomorrow.

[SunsetRunner]

Changing the setting from Normal to Sensitive didn't fix the problem. All it did was indicate the many periods when it detected I was restless. It suggested that I got only 3 hr 30 min sleep last night between 11:52am and 7:27am. Incredible!  

And that's it folks. Looks like these devices last only a year. It was the sleep function that I particularly appreciated. Back to wearing my old, very reliable $50 watch that doesn't need to be constantly recharged and on which I can also read the time outdoors in daylight. Now that's almost a consolation prize! 

[SunsetRunner]

Woohoo!! The sleep function has begun working properly again! I assume the problem was a software issue, as there was an app update a few days ago. I'd stopped wearing the device, then decided to give it another go following the app update. 

Appreciate the fix, Fitbit. 

[LisaEl]

I experienced this last night. My Flex has deleted a weeks worth of sleep data.  Already reset my unit, manually synced, logged on here and going to see what happens tonight. Will check back in tomorrow to see if there are any new posts for updates.  Thoughts? 

[SunsetRunner]

LisaEl, I can't help with that and none of the advice I received here earlier helped either, although it was good to learn a few things that could be done to try to fix problems. I was ready to bin my Fitbit and had resumed wearing a watch instead, but I decided to put the Fitbit aside for a few days and try again later. Then there was an app update and that appeared to fix the problem I'd had with the sleep recording. I assume many people were having the same problem and Fitbit looked into it. So it wasn't a problem with the Fitbit device itself; the problem was on Fitbit's computers.

I have no idea what can be done to retrieve deleted data. Maybe just wait a couple of weeks to see if it reappears. Seems the ball is in Fitbit's court. If you don't get an answer here and you badly need that lost data, request help from their admin.