Sleep score doesn't appear on Alta HR anymore

[BeaRaemy]

Hello,

The sleep Score doesn't appear anymore on ma fitbit Alta HR.

What shall I do?
Thanks for your help.

BeaRaemy

Moderator Edit: Clarified subject

[YojanaFitbit]

Hey there @BeaRaemy, thanks for stopping by. Thanks for posting your inquiry here.

You must see sleep stages in order to see your sleep score information. Can you please provide me with a screenshot of your sleep information? If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear. 
• Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.
• Take into consideration the information provided in: Why don't I see sleep stages today?

If your device is still not registering your sleep after reviewing the information above, I recommend trying the following:

1. Manually sync the tracker. See instructions in How do Fitbit devices sync their data?
2. Restart the tracker. See instructions in How do I restart my Fitbit device?
3. Try sleeping with the tracker on your non-dominant hand.
4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in How do I change my sleep history?

Give this a go and let me know the outcome.