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Sleep score not showing, ad for Premium

‎03-24-2020 04:00

‎03-24-2020 04:00

Updated iOS app on 3/19/20.  Suddenly today no sleep data is downloading even after several attempts to sync tracker. Instead, a banner ad for Premium shows up.  I know that Premium is for the deeper sleep analysis and details, but basic sleep data and score should remain free. Please advise. 

Best Answer
3 REPLIES 3

‎03-26-2020 12:52

‎03-26-2020 12:52

Hi @Debbie2012,

 

Try logging out of the Fitbit app, then restart your phone and log back into the app. See if that fixes it, and let us know.

Work out...eat... sleep...repeat!
Dave | California

Best Answer
0 Votes

‎03-26-2020 13:38

In response to WavyDavey

‎03-26-2020 13:38

It worked. Thanks
Best Answer
0 Votes

‎04-08-2020 19:23

In response to WavyDavey

‎04-08-2020 19:23

How do I log out of the app? Having this same issue.

Best Answer
0 Votes