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Sleep tracker not working or working erratically

‎03-25-2019 12:59

‎03-25-2019 12:59

I've had my FitBit Inspire about a week.  The first night I noticed it didn't record the first two hours of my sleep.  Then two nights ago it did the same thing and last night it didn't record any sleep.  I have tried doing a re-start on it.  This is one of the main reasons, besides HR that I purchased it so it is important to me to have a unit that records sleep.  I love all the functions, just need this one function working also.

Hope you can help.

Versa 2 / iPhone 8
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1 REPLY 1

‎04-09-2019 13:57

‎04-09-2019 13:57

My inspire is not tracking sleep either, tracked one night  and it's only two weeks old. I called customer support and got a big go around, saying I have to contact Kohl's where I bought it and if they wont help me they might. This really bothers me as I have owned a fitbit since they first came out and have been pleased with them, I am surprised at customer service like that. They said that is isn't the fitbit that doesn't work its the application - well that doesn't matter so much to me I bought an item that I expect to work as it says it works. Please everyone contact customer service if you have an inspire and it doesn't work tracking sleep, you didn't do anything wrong, the device isn't working properly

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