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Sleep tracking

‎03-27-2014 11:28

‎03-27-2014 11:28

Has anyone else experienced an issue with your sleep tracking records disappearing?  My Saturday night sleep record just dissappeared before my eyes.  I have been tracking my sleep everynight and I check it each morning and compare with previous days.  I have seen that night for the past week, but today, it is gone.  At first it was just giving me wrong details...The stats were different than they were previously.  Then the next time my fibit synced, (it may have been a coincidence) the data just disappeared.  Before it disappeared, I had checked it with my daily activity and even though it said I had slept 7hrs straight with no restlessness, it had shown on my step activity that I had taken 54 steps at 4am, when the sleep log showed I was still a sleep.  This doesn't jive and now the entire sleep record is gone for that night.  

My fitbit battery is getting low today and needs to be recharged...does the history get stored on the fitbit or on the cloud?  Any ideas, any others experiencing this?

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3 REPLIES 3

‎06-29-2014 16:37

‎06-29-2014 16:37

i have a lot of problems with the sleep tracking. If you bump it to hard doing something it will put it in sleep mode. I have noticed that if that happens, if I had logged my sleep, it disappears.
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‎01-02-2016 18:54

‎01-02-2016 18:54

Yes!  I have been tracking my sleep everyday since buying this Charge HR.  Today, the app was showing me the same and then synced, now it is no longer showing anything to do with sleep, all my previous month has disappeared and the Dashboard entry has just vanished.  Same for the Dashboard in a web browser. 

 

Hey FItBit, where has my sleep data gone, and how do I get it back?  Reading other posts it says to enter it manually, really???  I don't remember the details of every day for the past month, that's what I expect the app to do, store my data for me, not lose it.  Sleep data was main reason for buying this, so I need it back!!!

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‎01-02-2016 19:01

In response to davemac

‎01-02-2016 19:01

I went in the Dashboard

 

Tapped Edit in top left corner.

 

Scroll all the way to the bottom and found sleep without a tick in the left hand circle.  Syncing somehow switched it off.  Ticked the circle and my sleep data is back.  Weird!!

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