Sleep window evening to evening instead of 00:00 - 23:59

[quiteabitfit]

My fitbit versa 2 and software see a sleep window from 00:00 - 23:59 but for me, the realistic day and sleep window is from evening to evening.

Is there a way to make the software reflect my realistic sleep window instead of this artificial one?

My withings sleep analyzer and app do the Right Thing [tm], the hours I slept in the evening before 00:00 are counted with last night, so I did sleep just enough. According to fitbit I did not sleep enough.

[quiteabitfit]

Illustration:

Case 1: I sleep from Monday 21:00 to Tuesday 05:00 and my sleep is sound. In this case, the fitbit versa 2 and app will tell me, that I slept 8 hours. fine.

Case 2: I sleep from Monday 21:00 to 23:00, I wake up, am awake until Tuesday 01:00 and then sleep from Tuesday 01:00 to 05:00. In this case, the fitbit versa 2 and app will add the two hours between 21:00 to 23:00 with the previous day and say that I slept for four hours only.

[quiteabitfit]

Should this be posted in a different forum?

[quiteabitfit]

As no one replied to this, I opened a Fitbit Support Chat window, but that is waiting for 12 hours or longer...

[quiteabitfit]

24 hours and counting, if the help desk does not work in the weekends, it is better to indicate that when a chat is started!

[quiteabitfit]

No reply from the help desk and no reply here, maybe I should stop my subscription?

[quiteabitfit]

Am I doing something wrong that there are no replies?