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Versa 2 stopped tracking sleep and HR

‎09-24-2020 11:35 - last edited on ‎11-09-2021 18:00 by Moderator Alum

‎09-24-2020 11:35 - last edited on ‎11-09-2021 18:00 by Moderator Alum

Hello. I have had my Versa 2 for over 2 years. Just recently it stopped tracking my sleep and also my heartrate. I have uninstalled the app, reset my phone, reset my Versa and still nothing. I have even tightened my band to where it is snug. What can I do?

 

Moderator Edit: Clarified subject

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‎11-09-2021 18:02

‎11-09-2021 18:02

Welcome to the Forums, @hthrbrns.

 

Thanks for taking a break from stepping and for sharing the issue you're having with your Fitbit. You have done all possible steps to fix this issue with your sleep and heart rate, please feel free to write to our support team. They might have to check what is happening with your Fitbit.

 

Hope this helps.

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