sleep monitoring with charge 2

[bvfitz]

just got a charge 2 and wore it to bed, but nothing shows up on the sleep tile on the dashboard. what am I doing wrong. the manual says I simply have to wear it to bed to activate that feature.

[TiagoFacchin]

Hello to you too!

In my case, the problem was that I used the Begin Sleep Now option. When I stopped it just starts to work.

From this article about sleep stages:

Why don't I see sleep stages today?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

 I hope this helps!

Regards

[bvfitz]

I did not use that option......so

[Esya · Accepted solution]

@bvfitz

I am sorry to hear it is not working for you. Restarting your tracker a few times (always give it 3 tries) can fix a lot of issues. This article explains how to restart your device.

[bvfitz]

thank you. it is working now. I had to download the app on my phone. would not register on windows 10 on my computer