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1yr old surge stopped tracking HR & sleep

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‎05-22-2017 20:41

‎05-22-2017 20:41

My surge has stopped tracking my heart rate and it gives me about an hour and a half of logged sleep if any tracking. 

I have checked all my settings and nothing has been changed. I wiped the sensor with a damp cloth and air dried it. I've re synced the phone but I'm getting no Heart rate reading at all. I've sent an email in and will call tomorrow but thought there may be ideas here. 

Maybe it's time to invest in an Apple Watch? 

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2 REPLIES 2

‎05-23-2017 12:24

‎05-23-2017 12:24

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help wait for support yo get back to you

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎05-23-2017 13:26

In response to WendyB

‎05-23-2017 13:26

I talked with customer service. It won't restart. He didn't have any options to fix it. 😞

Sent from my iPhone
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