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A bubble on the band under the screan is growing

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‎10-20-2016 16:01

‎10-20-2016 16:01

Hi,
Directly under the Screan a bubble started to form (as if the plastic cover is going to peel off the wrist band). Somebody know why is this.
I have also 2 Charge HRs and the same thing hapoens on the blue bands. The black obe is intact.
I change rhe bands in the rotation to minimize the humidity gmdanger...
hope this can be solved - Surge stil under Warsnty... thanks vor help.
S
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5 REPLIES 5

‎10-20-2016 16:02

‎10-20-2016 16:02

PS: Sorry for tiping mess...
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‎10-20-2016 17:07

‎10-20-2016 17:07

I had the exact same issue with my Surge and I contacted customer support and they replaced it no problem. The issue I have is that the issue is now re-occuring with my second Surge. Fortunately I am still within the warrantly period, however given this appears to occur consistently (within about 6 months for me) I am reasonably confident that the third one will eventually experience the same issue.

 

The simple fact is there appears to be a significant design flaw with the Surge band. Given that it is not replaceable this puts a real negative on the Surge.

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‎10-21-2016 16:20

In response to Tyrian

‎10-21-2016 16:20

Well yes.. and not only surge. I have also two ChargeHRs: blue and black. The black one is ok so far, but the blue one has a great buble too. My surge is also blue...
pitty. I find the FitBit Idea great- have lost 32kg very easily with it...
I do hope they will send me a new tracker...
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‎10-21-2016 16:55

‎10-21-2016 16:55

Been advised it's a common fault for charge. I have purchased a Surge in the hope this has been resolved. The retail store has taken back and replaced on both occasions
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‎10-22-2016 15:37

In response to Streetfox

‎10-22-2016 15:37

Yes,
They answered me today: I'll get a new one too...
thanks.

Snežana Stamenković
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