Abnormal 2000 calories burned before noon with limited activity.

[step2it]

I've had the Fitbit for 8 months. I rarely burn 2300 per day unless I had a good workout. 5"6 woman 130 pounds.

Today, my Surge says I burned about 2000 calories by noon! I have done nothing but walk maybe 1000 steps while at work. My active minutes are at zero. My heart rate today is normal with no huge leaps on the chart.

Does anyone know why my calories burned is so abnormally high? The chart for calories burned does not seem to add up to 2000 calories either.

Does anyone know why this glitch occurred? Does anyone know how I can fix or so it doesn't occur again? Does anyone know how I can edit the calories? I'm racking my brain to figure out what the cause is and I can't figure it out.

[Cooky]

Hi @step2it, 

mine did the same thing on the weekend, burnt 2000 calories for a 15minute walk to work which usually burns 140ish. i contacted fitbit and a simple reset of the Surge will fix it. They couldnt tell me why it happened though.

Hold down the 3 buttons on the fitbit for about 15 seconds or until the display disappears or dims, then wait 15 seconds and turn it back on.

Please note however, that the 2000 calories will still show up on your fitbit as being burnt for the day, but it will be back to normal once it passes midnight.

This fixed mine and i have no issues with it now, so hopefully it helps you out.

[step2it]

Thanks Cooky! Judging from a few posts recently this seems to be happening for no reason to a few ppl.

Did we get a software update with a glitch?

My Fitbit customer service experience was useless. She kept explaining BMR and I kept saying I understand BAR and that isn't the problem. The problem is mysterious absurd calories in addition to the BMR.

I reset it and it's after midnight so I'll see how the next day goes.

Is there anyway to delete the calories burned? My calories burned for yesterday is showing over 3000 which is ridiculous and is going to throw off my weekly totalk.

Thanks again Cooky. I'm glad I'm not losing my mind.

[Chris1963]

Hey, if you have discovered a brilliant way to burn 2000 calories please share!!  🙂

[step2it]

@Cooky

 Well, you were right.  Reset and the next day, it did not happen again.  The 2000 calories from the day before are still logged and I can't get rid of them.  

I'm going to chalk this up to a glitch but it's disappointing that customer service doesn't know what the problem is.  

[MikeF]

To be fair to CS, to sit on the pjone hundreds of miles away from someone and try and discern what a piece of software on someones wrist was doing under a set of circumstances they know nothing about and weren't present to witness is a next to impossible job. Personally, I'd be amazed if a one off experience like that could be explained by anyone at all.

[step2it]

@MikeF  That is EXACTLY the job of a customer service person.  To listen, trouble shoot, and solve. The rep I dealt with did not do that.  Instead, she kept me on for half an hour and just kept reiterating BMR facts.  And if you can't solve it, say you can't.  

[MarreFitbit]

It's great to have you guys here @step2it @Chris1963 @Cooky! Thanks for your help my friend @MikeF! 

One of the things that can generate extra calories is if it detects an elevated heart rate. What are your heart rate readings like in these periods?

Your basal metabolic rate (BMR) is the rate at which you burn calories at rest just to maintain vital body functions like breathing, heartbeat, and brain activity. Your BMR usually accounts for at least half of the calories you burn in a day and is estimated based on the physical data you entered when you set up your account: gender, age, height, and weight.

The calorie burn estimate that Fitbit provides takes into account your BMR, the activity recorded by your tracker, and any activities you log manually.

Your tracker's calorie count will reset each night at midnight and begin counting immediately thereafter. BMR is the reason your tracker starts the day with calories already burned—you've still burned calories even if you haven't gotten out of bed yet.

Also, I was wondering if you guys manually added any activity for those days where you noticed a high calorie burned?

I'll be around!