Active minutes and steps lost

[Vosloo1980]

I have a Fitbit surge, after I logged into the app on Saturday, I saw that I had over 8000 steps and 72 active minutes, even got an email telling me I had over 6000 steps. I went out of the app and when I went back in I had zero active minutes and only about 3500 steps, it synced with my Fitbit surge and the same amount of steps of 3500 showed up on my surge. Since then no active minutes are logged even though I am exercising at the same intensity as last week and doing the same workout for which I got active minutes. This all happened Saturday 16/01. Was there an update or something that would've caused this??

[MarreFitbit]

It's nice to see you around @Vosloo1980, welcome to the Forums! This is very weird let me say...Did you manually log activities that day?

Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my Surge and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your Surge. 

Plus, I'd recommend restarting your Surge to see if this also corrects the discrepancy. 

Let me know if this works!