Almost flat battery charged in 5 mins?

[MarisMaryam]

Hi, my Surge battery is draining very fast and today it was shown as almost being flat, so when I came home I immediately charged it. Surprisingly the battery showed almost fully charged in about five minutes. How is that possible? I think something is wrong with the bar which shows how full or empty the battery is. What to do to make the battery life longer?? I already tried to switch off back-light, heart rate monitor and it's not constant synching with my mobile. It seems my Surge is not working as it should be. Any advice is welcome. Thanks!! 🙂 

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[MarisMaryam]

Thanks for your advice, Wendy 🙂

I will try your suggestions and hopefully it'll work.