Another Surge feedback

[Wij07]

Another replacement and again another problem....will not sync at all,this is ridiculous,please take advice and do not buy their products they are conning the public by sending out faulty replacements until warranty is up! So disappointed after spending £175 on a tracker which is not fit for purpose!

Moderator edit: Subject for clarity

[YojanaFitbit]

Hi @Wij07! Nice to see you again!

Sorry for the issues with your replacement. If you wish you can follow these suggestions to troubleshoot syncing issues. Please make sure that your phone and Fitbit App are up to date. Your phone should be listed here to properly sync. 

Thanks for the feedback and comments, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. Each scenario is different, but I think that you can use the option available according to your warranty information, as it was mentioned by our support team. 

As mentioned before, we don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your understanding.