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Assistance for my Surge band

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‎11-10-2016 07:02 - last edited on ‎03-06-2017 06:58 by Moderator Alum

‎11-10-2016 07:02 - last edited on ‎03-06-2017 06:58 by Moderator Alum

To all,

 

I am sure i am not alone here, but i have tried to make a formal complaint several times via the online help in relation to my fitbit surge.

 

I am on my second surge which again the strap has broken once again.

 

I was assured each time this wouldnt happen again but it will.

 

The watch is not fit for purchase and at a £200 purchase this is not at all cheap for a so called smart watch.

 

I have been told to put on here as someone will get back to me but again i highly doubt this

 

I have lost all faith in fitbit

 

 Moderator edit: Clarified subject.

Best Answer
6 REPLIES 6

‎11-10-2016 07:05

‎11-10-2016 07:05

No one is able to give me a complaints proceedure either which is very worrying for such a lare company

Best Answer

‎11-15-2016 08:42

In response to b12cck

‎11-15-2016 08:42

Welcome to the Forums @b12cck! We appreciate your feedback, this has not gone unnoticed and be sure that I will pass this along. Smiley Happy

 

In case that you haven't do so, please try to update your case,  I recommend to contact our Customer Support team via email here, you can call or chat (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends. I am sure they will be more than glad to further assist you.

 

I'll be around if you need anything else! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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0 Votes

‎11-16-2016 04:47

In response to YojanaFitbit

‎11-16-2016 04:47

I did go through to customer services and all they kept saying was to put the complaint on here which is just not good enough.

 

I asked for the complaints procedure and still no one can answer me

 

The watch is not fig for purpose and very poorly made for a £200 so called superwatch

 

 

Best Answer

‎11-18-2016 10:50

In response to b12cck

‎11-18-2016 10:50

Hey there! Nice to see you here again @b12cck! Heart

 

I'd like to know how did you reach them? If you emailed them, they might take around 48 hours to respond. I'm sure you'll be contacted shortly.

 

Let me know if you have any other questions! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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0 Votes

‎03-05-2017 09:56

In response to YojanaFitbit

‎03-05-2017 09:56

Similar situation here 

In summery 4no defective surge watches and two replacement aria scales. I just wanted something that simply worked and latest an acceptable lifespan in the end. After warrenty they don't want to know. 

Fashion fad products 

Best Answer

‎03-05-2017 16:03

‎03-05-2017 16:03

The Charge HR does this too. Since the bands aren't interchangeable than the entire product has to be replaced. As long as it's under warranty this is free of charge. My Charge HR has lasted me almost a year and has to be replaced again for the same reason. The only products that won't bubble up seem to be the ones with interchangeable bands but they have other issues such as inaccurate readings for distance.

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