help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Auto activity not logging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2016 11:18

‎10-31-2016 11:18

my auto track exercise not logging. Have restarted ect but still not working. 

Best Answer
3 REPLIES 3

‎10-31-2016 17:57

‎10-31-2016 17:57

Welcome to the Community @Debzw68! I would like you to make sure that the minutes that you have there is the minimum which is 10 minutes. Please go to your Dashboard > click on Devices > scroll down and check the minutes under "Automatically recognized exercises". 

 

If the time is correct but it's still not working, please restart it. What kind of exercise you've done and it hasn't worked? 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎10-31-2016 18:13

In response to SilviaFitbit

‎10-31-2016 18:13

I'm having the same exact issue. My steps are being counted but my Surge isn't picking up my activty. I ran 8 miles today and it didn't have anything for it at all. It had my run from yesterday but nothing today. 

Best Answer
0 Votes

‎11-01-2016 03:11

In response to SilviaFitbit

‎11-01-2016 03:11

I walked for 45 mins normally recognizes 30 or more . Ive restarted and changed clock face .

Best Answer
0 Votes