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Bad luck, or overall inferior product?

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‎07-26-2017 13:49

‎07-26-2017 13:49

I am currently waiting for my 6th Surge to come in the mail and I'm seriously questioning my love/hate relationship with fitbit....

Surge 1- Product tester, awesome experience! Sent back at end of study.

Surge 2- Free watch for doing the study! Awesome, still loving this company. However, the band cracks and separates. Shouldn't a fitness watch be durable and last awhile? Call to find out that it's covered, awesome! They send a new watch...

Surge 3- After 3 months the watch no longer holds a charge. Out of warranty.....shouldn't a watch last more than 3 months? They offer a replacement at 1/2 price... okay, after all the first one was free, but shouldn't these things last awhile? Purchased watch number 4....

Surge 4- 3 month curse. The band on the watch begins to blister, the rubber band separates from the plastic display. What's up? Are these products just crap? Call for a replacement.... Am I going to get some dud replacement again that doesn't hold a charge? Is it to much to ask to just get a decent product that lasts?

Surge 5- Replacement comes, shipping box says product FBR501S product inside FBR501L. Wrong size.... you're kidding me!

Now I'm waiting on a shipping label to send it back, so they can send Surge 6 and I'm left asking, is this normal? I mean I like the watch, but never in my life have I spent so much time and energy just trying to get a product that actually does what it's supposed to! Is anyone else having experiences like this. I'm wondering if this is normal and I should switch brands before wasting anymore time here?

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‎07-26-2017 14:59

‎07-26-2017 14:59

@luv2xfitmom Browse the Surge Forum to make an informed decision. You might be surprised. Welcome to the World of FitBit.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎07-27-2017 02:55

In response to VF31AE3

‎07-27-2017 02:55

Are you over charging them? They only like 1-2 hours.
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‎07-27-2017 06:33

In response to simon11

‎07-27-2017 06:33

Nope, never over night, usually an hour or so every 2-3 days while I shower during my morning routine. Most issues have been with the band. Only my replacement had a battery issue and customer support communicated that the replacements "may" have sat to long in the wharehouse before shipping and that could have been the issue.

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‎07-27-2017 09:20

In response to luv2xfitmom

‎07-27-2017 09:20

I'm on my 3rd (last 2 were warrantied) 1st one would no longer sync, band and battery life, 2nd had battery life only issues within 2 months, 3rd has been good for last 3 months Battery may last 5 days. My overall experience has been positive, the surge was instrumental in helping with much need weight loss (down and steady around 65 lbs.)  I felt that the community and friend support/competition helped me establish and keep my new exercise philosophy. That being said, I would probably not invest in another surge and as most of my friends are seeing the same issues with all of the older trackers, and even one with the Blaze. I don't really feel that I "need" the motivational tools that come with the fitbit anymore, so unless I can get a solid 2 years out of this surge (nothing lasts forever, and the device is subjected to pretty hard use) I would probably move to another vendor. I would miss the fitbit badges and support though. Emujo

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