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Battery Life

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‎01-18-2018 04:23

‎01-18-2018 04:23

Just want to express (for the first time) dissatisfaction with Customer Services. 

My Surge has noticeably shorter battery life recently with no changes in Settings.

I received what appears to be a standard response from Customer Services ie turn off heart rate monitoring, turn off GPS, etc.

If I was to do what they suggest I might as well not have an activity tracker !!

Has anybody else noted a deterioration - the frustration is that I know what the battery life used to be and I was perfectly happy a few months ago.

Has anybody got any sensible solution - can the battery be changed ??

 

Regards

Gerry

 

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‎01-18-2018 11:33

‎01-18-2018 11:33

The battery can not be changed

Try these steps

 

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

Also how old is it as they do not last forever.

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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