Battery does not last 24 hours with gps off

[CountingMySteps]

My environment:
....Device = SURGE F043DAB7FFDC
........vers = app:16.34.5.14 bsl:16.1.8
........battery = MEDIUM
........bond status = BONDED_TO_CURRENT

Hello,

I have a problem with my fitbit surge. I used to be able to use it for 3+ consecutive days without the use of gps before recharging.

Now, it never last 1 full day. I have to charge it daily, even without using gps.

Also, I noticed the following problems started at the same time:

- whenever I try to change bluetooth setting in my fitbit (on, pair, etc), the watch reboots

- android app syncing with the watch fails 99% of times and I have to manually press on refresh many many times to sync my data to my android device

Please help.

Thanks

[CountingMySteps]

More details:
- I already tried the saving battery life tips from this forum
- I also let my device run out of battery until it shut down by itself. Still in less than 24h.

Thanks

[legendofstarfox]

Hello,

I had the same issue. If your Surge is still under warrenty then contact fitbit at (877) 623-4997. Mine was under warrenty still so they sent a replacement. Hope this helps.

[Nolander]

I have been reading a lot of posts about this. Since I have a fairly new Surge and have not had battery problems as well as the fact that getting a brand new replacement Surge does not fix it, I wonder if it could be a problem with the app/Bluetooth or some hardware or software issue on the app. I have an iPhone, but are the majority of people experiencing these battery problems using the android app (is it OS specific)? Could there be some setting that is draining the battery (on either mobile platform). I'm just thinking it may not be the Surge itself that has the problem, but some other variable. I'm sure FitBit has their people on it, but it just seems odd.

[Soluna129]

I'm having the same problem. If you find a solution, let me know.

[Peeta]

My charge doesnt last a day. I've only had it for a week. I have not been that active lately and I rarely turn any of my notifications on. I rarely sync as well. I previously owned a nike fuel band and the battery life on that lasted more than a week. I was also super active with the fuel band. Can someone please help me...dont want to give up on the fitbit when im just getting started. 

[Soluna129]

My surge has been doing this since the beginning of the year. It used to last 5-7 days before I had to charge it. I don't have notifications turned on. My GPS is off. It now lasts a day and a half max. It's frustrating to stop and charge it every night now. Is they warrenty on the surge a year?

[legendofstarfox]

If your Surge is still under warrenty then contact fitbit at (877) 623-4997. Mine was under warrenty still so they sent a replacement. Now all is working well. Hope this helps.

[CountingMySteps]

Regarding the bluetooth sync problem, I think I found a workarround. When I keep the watch charging, somehow after few attempts, the fitbit app on android manaqges to connect with it.

So it seems to be a problem with the battery of the device not delivering enough power to keep a good bluetooth signal maybe.

Fitbit support engineer replied to me, I am surprised they asked me to keep HR off to save battery and even shutdown the watch when not needed... It seems he forgot what an activity tracker is meant to be used for.

[dahveedjo]

had the same problem.  just called and had them set up a replacement.

they can see the time it takes to go between charges from you sync'd data.  

if they have suggestions on how to extend the life, they will tell you. But if you're already not using GPS, then they will likely just check if you're still in the warranty period.

[Dandydon731962]

My Surge is not counting daily steps but adds to previous days total - this misinformation is also wrong on my cell phone???