11-24-2016 14:55 - edited 11-24-2016 15:01
11-24-2016 14:55 - edited 11-24-2016 15:01
Hi there,
I have just noticed that all of a sudden my Fitbit Surge has not been lasting longer than 1 day without any new settings that I have done. Before it would last 4-5 days even with my Fitbit Surge being used everyday to track my workout.
At the moment I have just charged it yesterday (the entire day) and wore it just when I got to sleep, however as I am writing this I have just received the "Low Battery" notification.
My Firmware Version: 16.34.5.14.
I don't have All-Day Sync on and also Always Connected has been switched off.
And to top it all of there is a weird air bubble in my strap for the last 3 days which is getting bigger.
Hope you can help.
Answered! Go to the Best Answer.
11-24-2016 16:43
11-24-2016 16:43
11-24-2016 16:43
11-24-2016 16:43
11-24-2016 17:01
11-24-2016 17:01
Alright will do that then!
Thanks for the tip.
11-26-2016 10:34 - edited 11-26-2016 10:35
11-26-2016 10:34 - edited 11-26-2016 10:35
Hey, @Riando87! It is nice to see you around. As our good friend, @Redmoonstar suggested the best option in this situation is to contact our Support team, they will be able to further assist you.
Keep us posted!