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Battery draining on my new Surge

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‎06-25-2018 14:33 - last edited on ‎06-26-2018 08:50 by Moderator Alum

‎06-25-2018 14:33 - last edited on ‎06-26-2018 08:50 by Moderator Alum

I just got my Surge on Saturday brand new and the battery is draining very quickly. From the time I fully charged it on Saturday it only lasted like 12 hours. Contacted support and the had me do a battery test so had it fully charged by 11:00 am yesterday and by 3:30 today it was dead. Disabled all the features and there were no gps tracking done. Very disappointed in this

 

Moderator edit: Updated subject for clarity.

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1 BEST ANSWER

Accepted Solutions

‎06-26-2018 08:50 - edited ‎06-26-2018 08:58

In response to WendyB

‎06-26-2018 08:50 - edited ‎06-26-2018 08:58

Hi @DavidLW welcome to the Forums, hope you’re enjoying your time here! Thanks for the suggestion @WendyB. Smiley Happy

 

Thanks for placing your comment here, before returning your Fitbit you can try some steps. First of all, congrats on your new Fitbit Surge! Now, about the battery issues that you're having with your Surge, it is must likely because something went wrong during the set up process and it is not finishing the initial update. Please, restart your Surge and try one more time to connect it using these steps.

 

Hope this works for you!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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2 REPLIES 2

‎06-26-2018 07:48

‎06-26-2018 07:48

 I would get back with support or exchange it where ever you got it. 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎06-26-2018 08:50 - edited ‎06-26-2018 08:58

In response to WendyB

‎06-26-2018 08:50 - edited ‎06-26-2018 08:58

Hi @DavidLW welcome to the Forums, hope you’re enjoying your time here! Thanks for the suggestion @WendyB. Smiley Happy

 

Thanks for placing your comment here, before returning your Fitbit you can try some steps. First of all, congrats on your new Fitbit Surge! Now, about the battery issues that you're having with your Surge, it is must likely because something went wrong during the set up process and it is not finishing the initial update. Please, restart your Surge and try one more time to connect it using these steps.

 

Hope this works for you!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer