help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black spot on the Surge screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2017 09:06 - last edited on ‎07-20-2017 09:49 by Moderator Alum

‎07-20-2017 09:06 - last edited on ‎07-20-2017 09:49 by Moderator Alum

Hi,

 

The screen on my Surge developed a black spot a few weeks ago that grew progressively bigger. Then the screen started flashing and now it is effectively a dead screen.

The underlying device is still working as it will measure acitivity but looks ridiculous on my hand, just a big balck blog on a grey screen, so it is pretty useless and I have basically stopped using it.

is this an known problem and is ther a solution?

 

Thanks,

 

Donal

 

Moderator edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-20-2017 09:48

‎07-20-2017 09:48

We are very pleased that you have joined our Family here in the Forums @Boatman777! Woman Very Happy

 

Thanks for the information provided! For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your inbox! I'm sure they will be glad to help you with this.

 

Let me know if you need more information! Smiley WinkHeart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
1 REPLY 1

‎07-20-2017 09:48

‎07-20-2017 09:48

We are very pleased that you have joined our Family here in the Forums @Boatman777! Woman Very Happy

 

Thanks for the information provided! For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your inbox! I'm sure they will be glad to help you with this.

 

Let me know if you need more information! Smiley WinkHeart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer