help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth not working on Surge, will not even pair with Galaxy 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2017 11:56

‎08-07-2017 11:56

Surge quit syncing with the fit bit app, then the bluetooth stopped even sending a signal at all.  Tried going to the settings and turning on bluetooth from there (it reads off) and all it does is go to the start screen. Shut down the Surge and  let it sit before restarting. Uninstalled and reinstalled the app on my phone too.  

Best Answer
0 Votes
1 REPLY 1

‎08-07-2017 12:11

‎08-07-2017 12:11

Try a restart @OldTexasRed

restart

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

 

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes