02-26-2018 06:17
02-26-2018 06:17
The bottom right button on my fitbit surge does not work. I tried the restart procedure, but since the bottom right button doesn't work the device won't restart. The device is outside the warranty period so it cannot be replaced. Does anyone have any suggestions on how to fix the issue?
Answered! Go to the Best Answer.
03-06-2018 05:32
03-06-2018 05:32
I've noticed you are new around @atk, so let me give you a warm welcome to our Community. Thanks for the help @WendyB!
Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've noticed you contacted our support team and apparently they already took your case under their wings. In case that you need more information about your warranty options feel free to email them back.
Please let me know if you need anything else!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
02-26-2018 10:20
02-26-2018 10:20
Please see this thread from AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-26-2018 12:48
02-26-2018 12:48
I tried the toothpick and canned air but it did not correct the problem.
02-26-2018 13:02
02-26-2018 13:02
Contact support then
Warranty is here:
https://www.fitbit.com/legal/returns-and-warranty
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-26-2018 14:38
02-26-2018 14:38
The device is outside the warranty period so customer support won't help.
02-26-2018 20:53
02-26-2018 20:53
I'm sorry I dont have any other Ideas to help you. The devices dont last forever
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
03-06-2018 05:32
03-06-2018 05:32
I've noticed you are new around @atk, so let me give you a warm welcome to our Community. Thanks for the help @WendyB!
Sorry about what happened to your Surge band. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've noticed you contacted our support team and apparently they already took your case under their wings. In case that you need more information about your warranty options feel free to email them back.
Please let me know if you need anything else!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.