Just got my new Surge in the mail today, and it won't pair. It goes to the setup screen and just scrolls through the multi-language greetings.
Yes, I charged it for two hours and tried:
restarting the device
restarting my computer
restarting my phone
restarting bluetooth on my phone
trying through Fitbit Connect on my computer
trying through the Fitbit app on my android phone
disconnecting the power cable while trying
holding it really close to the transmitter/phone
trying to check for updates instead of syncing
...among other things. No joy. I get nothing on the phone. If I restart the Surge while the computer is searching for the device, it'll come up with the 4-digit pair code, but as soon as I put that in, it fails with:
An error occurred while pairing!
An error occurred while pairing your tracker, please try again
So, is this just another dead Surge? Am I going to be exchanging for another dead Surge?
