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Brand new fitbit surge battery last 2 days!

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‎07-25-2016 14:05

‎07-25-2016 14:05

I brought my fitbit surge from Argos on the 17/07/16 My battery last a maximum of 3 days usually is dead by midnight on the 2nd day. Is this right? No music controls, i've already done a reset not that I should of had to this early!, no alarms, it's not always connected, all day sync is turned off and the heart rate setting is on auto.

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‎07-25-2016 14:09

‎07-25-2016 14:09

Hello @HelpMe1993,

 

Welcome to the community!

 

Are you by any chance using an Android phone?  If so, do you have the widget enabled?  There are accounts of folks seeing faster than normal battery drain if they enable the widget on Android.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎07-25-2016 14:11

In response to PureEvil

‎07-25-2016 14:11

Nope, i use an iphone 6

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‎07-26-2016 13:21

‎07-26-2016 13:21

Seems to be the same with most of the new surge units these days
3 replacements for me and each one fitbit confirming they were faulty.
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