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Broken Strap on Surge HR

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‎10-26-2016 18:18

‎10-26-2016 18:18

My strap fell apart after 6 or 7 months, so on Sunday night @ 10pm, I emailed FitBit and received a reply within minutes asking me some questions,  and asked me to send pictures, which I did.

Within a short time I received a second email saying I was covered by warranty and they would send a new Surge HR which I should receive in 5 - 7 Business days.

 

To my surpprise it arrived, via Purolator, on Tuesday morning.

 

Great Customer Service and the person I dealt with was very polite and helpful and I am 100% satisfied and a customer for life.

 

 

 

 

 

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‎10-27-2016 19:25

‎10-27-2016 19:25

Welcome to the Fitbit Community @jdrummond. It's great to have you here. I'm glad to hear about the good experience you had with Customer Support. Thank you very much for sharing this with us.

 

On another note, you are welcome to participate in the Discussions board. I'm pretty sure you will find interesting topics to join and discuss out there.

 

Hope to see you around more often. Smiley Very Happy

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