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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Forums @Unhappyclient and @itz_trident_ thanks for stopping by. 
It's weird to hear that support didn't provide you with a solution. In this case, I recommend contacting them one more time, for a faster response you can get in touch with them via chat or phone. Also, please check our warranty policy.
Catch you later. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Forums @Unhappyclient and @itz_trident_ thanks for stopping by. It's weird to hear that support didn't provide you with a solution. In this case, I recommend contacting them one more time, for a faster response you can get in touch with them via chat or phone. Also, please check our warranty policy.
Catch you later.
Best Answer