Well I was on my second surge, defect strap as per usual and fitbit happy to replace with more defect fodder but unwilling to refund money or exchange for a brand new blaze. Now talk about frustrating, their product fails again, I offer to downgrade to a blaze to elimate the strap issue and they straight away decline so we spend a whole week and a half arguing the toss about replacement surge's , 50% discount which In my opinion is a con anyway and free premium membership none of which i want . Don't talk to these people on e- mail , this is what happens. I phoned the fitbit UK helpline number, spoke to a human and within 4 working days a blaze has been delivered free of charge . Why we had to waste all this time and effort on something so simple and that should have been honoured immediately I have no idea. And I must say even now I have a new blaze it has left a really bad taste in my mouth. I will happily use this until the warranty expires which apparently began the the first day I brought the first surge, legalities of this will be checked obviously . When this dies I will definitely have to rethink when it comes to buying it's replacement and who I want to it buy it with. You shouldn't have to threaten anyone with anything just to get what you entitled to anyway, if your under warranty and happy with a surge get one, it's your right but if arn't happy keep complaining and go get it. They will tell you company policy won't allow a model swop, this is total garbage. They just did it for me. Don't let them fob you off because they will if you let them.
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