Bubble on Strap on my Surge

[DineshN]

I have the Blue Fitbit Surge. I have a Ugly Bubble that developed on Strap. Coming from under the top layer. Any help. I live in Durban South Africa

[SteveH]

If you are still covered by warranty (see www.fitbit.com/returns for details) then you can contact customer support via one of the options in this link:

contact.fitbit.com

I'm sure they'll be able to help.

[DineshN]

Thank you so much. I will certainly do. Many thanks

Moderator edit: Removed personal information.

[Xtofke]

My first Fitbit Surge had exactly the same after wearing it less then a month.

I received a replacement but unfortunately also this replacements is starting to show bubbles after a month or two.

There must be something wrong with the quality of these things

[DineshN]

Hi....have emailed. ..no responses yet from Fitbit....in South Africa
there are no contact numbers to talk to ..

[DineshN]

I live in South Africa and was having no joy sorting the bubble on my strap locally.Fitbit Surge My daughter bought it for me in London. She contacted Fitbit there and with 20 minutes had a response from them. Alex at their offices exceptionally helpful. They are sending a replacement for me posted direct to South Africa ♡♡♡♡ Alex for amazing service.

[HeydyF]

Hey @DineshN! Thanks for getting back to me and let me know that Fitbit Support helped you out with this and is sending you a replacement.  

@Xtofke, how are you doin' today? Let me ask you something, have you contacted Fitbit Support? If not, I urge you to do it, so they can choose any alternative option to get you back on track. 

Have a nice day guys! 

[Xtofke]

I have contacted FitBit Support and they have sent me a new Fitbit for the second time. I've not started to wear it because I'm afraid that after a month or 2 it will be the same problem and I suppose they won't be sending me a new Fitbit every 2-3 months. So I'm trying to sell this one and buy another activitytracker / smartwatch

[HeydyF]

Thank you for getting back to me @Xtofke!  Sounds pretty great that our Customer Service sent you a new tracker as a replacement, however on the other side, I also understand that you are worried because it could don't last as expected. On my own experience, I can tell you that my Surge has lasted almost 2 years and I'm not the most careful person, hehe   but still in good conditions. So the first you received was clearly defective but I'm pretty sure that your replacement will last as it should and won't get damage in a couple of months or so. 

Let me know if you have more comments or questions! 

[Xtofke]

Hi @HeydyF, this will already be the third Fitbit Surge in about 5 months so I really doubt it's just a  the first one was defective. There must be something else. No idea what because I'm really careful with it. Take it of to shower, clean it regulary as instructed, ... 

[HeydyF]

Oh!  I understand that and I'm very sorry to hear it, cause Fitbit trackers, especially the Surge, are designed to take to hardest workouts 'cause that is why it was designed for. In this case, I can only suggest you to keep taking care of your tracker as you were doing so far. 'Cause in my own experience, I can tell you that I have had my Surge since almost 2 years and it has worked very good so far and it is not damage. 

Happy stepping!  

[DineshN]

I am ever so grateful and impressed with Fit bit UK..sorted my problem with
a replacement watch courrierd to me in Duran South Africa.....shocking
service from Fit bit South Africa....watch wad bought in UK. not our
problem kinda attitude...Fit bit UK ...five stars and a big thumbs up.

Thank you

[Xtofke]

I've decided that if I cannot sell my Surge (the new replacement I received) within 2 weeks at a reasonable price I'll give it another try myself. If it shows the same defect again, I hope to get a refund instead of a replacement.

[Banzai5150]

I am now on my 3rd FitBit, and I was told this was the "NEW Surge that fixed the bubble", and guess what? Yup, it's bubbling.  I think I'm moving to another brand as I'm tired of having to replace the product every few months.  And with the 1 year warranty about to end in a few months, I'm sure I'll be told "Sorry but here's a 25% discount for your next purchase" like they did when my Flex had issues.

[HeydyF]

Hey guys! It is great to see you around the Community! 

@DineshN, Sounds pretty cool that Fitbit sorted out this out for you and you will receive a replacement. Or I think you already received it. 

@Xtofke, I'm pretty sure that your Surge will last as it should. So keep an eye on it and if anything happens, feel free to contact our Support team for assistance. 

@Banzai5150, I'm very sorry to hear that the Surge that you received as a replacement is getting damaged. This shouldn't be happening but I appreciate your feedback regarding this issue, I'm pretty sure that Fitbit developers will take this into consideration to improve the quality of the trackers. 

Keep me posted if you have more questions or suggestions guys!