Bubbling in band of surge

[Moreheadgirl]

I had a surge before this current one that I have and it started bubbling and I contacted Fitbit and they sent me an new one and now this one this morning I noticed that the new one has started bubbling too! Ugh. I ALWAYS  take it off when its near water and am always very careful with it! What should I do now? 

[SteveH]

It depends on when you got your original Surge. The replacement Surge will be covered by warranty for 12 months from the purchase date of the original Surge (or 24 months if you are in Europe).

If you are still covered then contact fitbit as you did before.

If you are no longer covered by warranty then fitbit will probably not be able to replace it again but it may still be worth contacting them as they often offer a discount towards a new purchase. If this is the situation you may be able to consider upgrading to an Ionic.

contact.fitbit.com

[doccmg09]

I am in a similar position. My first surge was replaced because the strap snapped off from the watch face. Now the strap is coming away from the watch face.  I have emailed Fitbit this evening and I am awaiting a reply.

[YojanaFitbit]

It's great to see you in the Community @Moreheadgirl and @doccmg09! Thanks for jumping in @SteveH! 

@Moreheadgirl Thanks for posting your inquiry here. I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums, they will give you the next step.

@doccmg09 I appreciate you've posted your comment in the Forums. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

I'll be around in case that you have question! 

[DTRILEY]

I am having the same issue, this is the second Surge I have had this problem with.

[YojanaFitbit]

Hi @DTRILEY! I'm glad to see you here in the Forums, your comments are very important for us! 

Thanks for posting your information here. For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your email inbox!

Let me know if you have questions about it. 

[SteliosP]

My surge has bubbles on one side and it is open on the other, i wish I could upload a picture of it, it's a pity for a fully working device to look that cheap and ugly and feel  ready to break.....

I'm in Greece and activity trackers market is just opening.

Imagine people asking about the Surge,being impressed by its functions but stay away because of its look.

[DTRILEY]

I’ve Responded to the case in my email.

[YojanaFitbit]

It's great to see that you've visited the Fitbit Community @SteliosP! Thanks for your feedback. I've requested a case for you, our team will be contacting you via email shortly.

Thanks for confirming, anything that you need let me know. But I think that they will give you all the details that you need @DTRILEY.

See you around.

[SteliosP]

Impressive service, I'm amazed by the speed and the will to help!

My next wearable will be a fitbit too.

Thank you all.

[YojanaFitbit]

Hi @SteliosP! Thanks for getting back. It is always a pleasure take care of our happy Fitbitters. Please feel free to come back at any time, we try to take care of all the members of our family. 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other users! 

Keep stepping around in the Forums! 

[VladmeisterNY]

Not so fast, friend. I went thru this process with my wristband bubbling and literally falling apart and received the replacement Surge. Started wearing it only to notice the beginning of the end, again.

Though the Fitbit itself seems to be working fine, the accessory on this one and my wife's Charge2 fall apart rather quickly. SHAME.

[YojanaFitbit]

Thanks for getting back @VladmeisterNY! Since you'e still having issues with your Fitbit Surge, I've requested to our Support team to create a case on your behalf, you can request more information about your wife's band too. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

Please keep me posted!