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Buttons of the Surge are stuck

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I have problem on my buttons, cannot press and therefore can't really use to track my activities.. any repair myself? I stay in Singapore..

 

 

Moderator edit: Subject for clarify. 

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Hi

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

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Hi there @Twister_cliff! Welcome to the Community! Thank you very much @SunsetRunner for participating in the forums! Smiley Very Happy

 

Sometimes, dust gets around the buttons of the tracker, which causes them to get stuck and stop working. But no need to worry, because it's very simple to clean them. For this, you can use rubbing alcohol and a cloth for cleaning around them, and use a toothpick for removing any remains. You can also try using compressed air, in case the alcohol and the toothpick don't work.

 

If you are still stuck, you can Contact Support with the links our friend @SunsetRunner kindly provided in his previous post. 

 

I'll be around if you have any other question! Cat Happy

Annie| Community Moderator

Was my answer helpful? Awesome! Let's help our fellow Fitbitters by marking this as a solution, and vote up! 😄

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