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Can't Sync, Dongle Installed

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‎05-10-2016 06:56

‎05-10-2016 06:56

I can't sync directly to my computer using the fitbit dongle that came with my Surge.  

-I've installed the Fitbit app for Windows 10

-I don't have anything installed called Fitbit Connect

-My laptop doesn't have native bluetooth as a functionality

-I've removed all other bluetooth dongles to rule out signal interference

-I've tried using a USB 3.0 and USB 2.0 port

 

Any ideas?

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‎05-10-2016 07:29

‎05-10-2016 07:29

If you have a mobile device that you use to sync nearby, turn it off and see if you can sync then....

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2 REPLIES 2

‎05-10-2016 07:29

‎05-10-2016 07:29

If you have a mobile device that you use to sync nearby, turn it off and see if you can sync then....

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‎05-10-2016 07:36

‎05-10-2016 07:36

Worked like a charm, thanks!
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