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Can't connect my Surge to my iPhone 11's Bluetooth

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‎08-19-2021 12:42 - last edited on ‎09-13-2021 19:16 by Fitbit Moderator

‎08-19-2021 12:42 - last edited on ‎09-13-2021 19:16 by Fitbit Moderator

surge doen’t appear in my bluetoothlist ipone 11.

I use also an Ionic  on the same phone and account 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-20-2021 08:51 - edited ‎08-20-2021 08:54

‎08-20-2021 08:51 - edited ‎08-20-2021 08:54

Hi @Prowolf -  there are a couple things I’d suggest you try:

  • Make sure your iPhone has the latest upgrade.
  • Also make sure your Surge and your Fitbit app have been updated to the latest releases.
  • Turn off Bluetooth on your iPhone.
  • Re-start your Surge. Tap here then scroll down for instructions for the Surge.
  •  Power your phone off completely. Wait a couple minutes then power it back on. Make sure you Bluetooth is back on. Then try to set up the Surge again.

Let us know if this helps. You may want to look at this community discussion thread regarding the same issue you are experiencing. 

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‎08-26-2021 16:27

‎08-26-2021 16:27

Surge doesn't need to be paired with or even show up under Bluetooth devices to work with the Fitbit app. 

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‎08-26-2021 23:17

In response to Williger

‎08-26-2021 23:17

problem solved!
Battery problem,is doesn’t charge enough.

M.v.g. Peter de Punder.
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