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Can't get Surge menu to come up!

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‎02-12-2017 18:43 - last edited on ‎02-13-2017 06:57 by Moderator Alum

‎02-12-2017 18:43 - last edited on ‎02-13-2017 06:57 by Moderator Alum

Why can't I get my menu to come up when I hit the button. I'm frustrated and ready to return this, it is brand new and went through all setup options. 

 

Moderator edit: Clarified subject.

Best Answer
5 REPLIES 5

‎02-12-2017 21:55

‎02-12-2017 21:55

Hello @Kage3453, if uou remove the tracker from the frame, will pressing the button on thebpebble now work?

 

Ok lets double tsp the tracker to turn the display on, i assume thats what you mean, pressing the button should turnbthe clock on.

Anyway swipe over to settings, tap, scroll down to shutdown, tap and confirm.

 

Keep us informed.

Pressing any button should turn it back on, try the non working one.

Best Answer

‎02-13-2017 06:56

‎02-13-2017 06:56

How you doing my friend @Kage3453? Welcome! I was just passing by to see if you found @Rich_Laue's suggestion useful. Congrats about your Surge by the way. If you continue having issues with the menu of your Surge, you can also try to restart it too. In case that you're getting an specific error, please let me know.  Hope you can start using your Surge very soon! Woman Very Happy

 

If the issue was fixed and you have the time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle. You can check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

 

Have a good one! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎02-13-2017 08:40

In response to Rich_Laue

‎02-13-2017 08:40

I have no idea what any of that means. I can't pull up the menu to get to
settings. I don't know how you remove the tracker. These watches don't come
with a book, and I can't find anything online. I'm really getting
frustrated and I'll be surprised if I don't smash this thing before I can
even return it.
Best Answer

‎02-13-2017 08:41

In response to YojanaFitbit

‎02-13-2017 08:41

No. I can't get the menu to come up in order to get to the settings. I
can't turn it off, and I don't know how to remove the tracker.
Best Answer

‎02-13-2017 09:12

In response to Kage3453

‎02-13-2017 09:12

@Kage3453 no button press is needed to turn on the display, this can be done with a doubletap.

As forva nook, yes fitbit has manuals for all trackers and found at http://help.Fitbit.com link to help may also be fo7nd beliw as "help".

Click on the picture of your tracker, on the next page there is a link to the owners manual.  However your now in the online interactive,  searchable user guide.

Best Answer