help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't pair my surge with apple phone or windows 10 computer

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2016 06:43

‎08-12-2016 06:43

Orginally I could sink my surge on my apple phone and/or my compter (Windows 10).  Now my phone won't find my surge when searching for devices and my compter won't sync with it either.   I've reset the surge but still no change.   What's up?

 

Thanks in advance!

Best Answer
0 Votes
1 REPLY 1

‎08-14-2016 05:51 - edited ‎08-14-2016 05:52

‎08-14-2016 05:51 - edited ‎08-14-2016 05:52

A warm welcome to the Community @GrayRunner. Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following our syncing troubleshoot from your iOS Fitbit app and also from your Windows 10. After these steps your tracker should work properly.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes