help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't set up Surge on Mac or I-phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2018 08:12

‎01-05-2018 08:12

I got a new Surge for Christmas and could not set up with my Mac or I-phone.  Called customer service and after trying about 30 minutes they could't help, so they send a new Surge.  Could not set-up new one.  Called customer service and after trying about 15 minutes they admitted they are having trouble setting up Surge on Mac and I-phone and they are working on it but no fix yet.  They suggested finding a friend with Android or Windows PC to set-up and they it will work fine with my Mac/I-phone.  I am skeptical.  Anyone else have experience with this?  

Best Answer
1 BEST ANSWER

Accepted Solutions

‎01-09-2018 09:58 - edited ‎01-09-2018 10:02

‎01-09-2018 09:58 - edited ‎01-09-2018 10:02

Nice to see that you're digging into the Forums @blueblur, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for all the steps that you have tried. Sorry about the issues you've been having with your new Surge, you might be interested in checking the information in this thread, as it has worked for some users. I hope you can finally finish the set up process of your tracker.

 

In the meantime, let me take the feedback and let's wait. These types of issues are very unpredictable, sometimes the solution is very simple and other times the solution takes more time to develop. Hopefully, it will get resolve soon! Cat Sad

 

Please let me know if you have questions about it or if you get a different error this time.

 

I'll be around. Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-09-2018 09:58 - edited ‎01-09-2018 10:02

‎01-09-2018 09:58 - edited ‎01-09-2018 10:02

Nice to see that you're digging into the Forums @blueblur, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for all the steps that you have tried. Sorry about the issues you've been having with your new Surge, you might be interested in checking the information in this thread, as it has worked for some users. I hope you can finally finish the set up process of your tracker.

 

In the meantime, let me take the feedback and let's wait. These types of issues are very unpredictable, sometimes the solution is very simple and other times the solution takes more time to develop. Hopefully, it will get resolve soon! Cat Sad

 

Please let me know if you have questions about it or if you get a different error this time.

 

I'll be around. Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes