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Can't set up a Surge on Lumia 950 XL??

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Have been using my Surge with a Lumia 925 running Windows 10 mobile for a while now. Have just replaced the phone with a Lumia 950 XL but am having a problem when I try and pair my surge with it.

 

If I open the fitibit app, go to my account, choose set up a device, then choose Surge, I get this screen:

 

wp_ss_20160606_0001.png

 

Going to the URL as suggested proves equally as useless, as its not an Android phone.

wp_ss_20160606_0002.png

 

Can anyone pelase shed any light as to what's going on here?

 

Thanks

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@TangoNZ Welcome to the Community! Thanks for taking the time to include screen shots in your post. I recommend trying to re-download the Windows 10 Fitbit App to your phone and going through the setup process again. If your Surge is still unable to setup to your account, our help article would be a great place to look to next.

 

Let me know how this goes! Smiley Happy

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