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Cannot reset Surge

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‎04-28-2017 14:53

‎04-28-2017 14:53

My Surge has counted 95,000 steps today (and counting) even when I am sitting still. I attempted to do a reset several times by holding left and top right buttons and it will not shut down. 

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‎04-28-2017 14:40

‎04-28-2017 14:40

My Surge has counted 95,000 steps today (and counting) even when I am sitting still. I attempted to do a reset several time be holding left and top right buttons and it will not shut down. 

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‎04-29-2017 01:14

In response to Chadmh

‎04-29-2017 01:14

Did you try to enter a driving record to get rid of them?

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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