04-11-2016 07:36
04-11-2016 07:36
The charging cable for my Surge will not stay engaged unless I hold the connector in place an engaged in the back of the Surge. I have this problem with the original Carging cable as well as a second one that I just purchased. I seems that the connector/recepticle in the back of the Surge has become worn over a period of time and can no longer retain the mechanical hold necessary to keep the charge cable connector in place on it's own. Is this something that will require a Surge replacement?
04-11-2016 08:51
04-11-2016 08:51
It looks like a issue with your tracker @bajones1
Feel free to contact the Fitbit Support Team (Click / Tap here to contact)
Optionally check out Returns & Warranty before contacting support.
Mention what you've already tried to speed things up.